Recon Spark - Xbox One Mic Issues

1. Mic is Unmuted/Headset Is Assigned

The Recon Spark has an adjustable mic. To use the mic, gently push ('flip') the mic forwards. When the mic is fully pushed forwards, the mic will "Lock" into position.

To mute the mic, just flip the mic back the other way. 

Also, check that the controller is assigned to your profile. To do this:

  1. Press the Xbox/Home button on the Xbox One controller.
  2. Go to Settings >> All Settings >> Kinect & Devices >> Devices & Accessories
  3. You will see an image of the controller you are using. Below this image there will be a "..." Button. Select this "..." Button to bring up the device screen for the controller. On the left side of the screen there will be a sidebar with information; at the bottom of that sidebar, there should be a Headset listed as being assigned to the controller.

If you can see the headset listed as being assigned to the controller, and the mic is unmuted, proceed to the next test. If you do not see that headset listed, please proceed to Step 3.

3. Record a Test Message

  1. Press the Xbox/Home button on the Xbox One controller.
  2. Scroll to Messages >> New Conversation.
  3. Choose a friend from the list. You will not be sending this message, so you don't have to choose a specific person.
  4. After you choose a person, two options will appear: Write a Message (pencil icon on left) and Record a Message (mic icon on right). Select the Record a Message/Mic icon on the right.
  5. Select Record, and then speak into the mic. When you are done recording, stop the recording. 
  6. The new recording should appear under the Write a Message/Record a Message icons. Select Play, and listen to that recording you made. This will tell you how your voice will sound to other players. Can you hear your voice clearly?

If you can hear your voice clearly, the mic itself is working well. 

If you cannot hear your voice clearly, please proceed to the next step.

3. Power Cycle Console

To perform a quick power cycle with the console, please do the following, in this order:

  1. Shut down the console from the menus, and disconnect the headset from the Xbox One controller.
  2. Unplug any USB Cable going into the controller, turn the controller off, and unplug the Xbox console itself from the wall/outlet it is plugged into. Make sure the console itself is unplugged.
  3. Let everything sit for a minute, and then:
  4. Plug the console itself in.
  5. Turn the console on, and sign into your profile. If your profile automatically signs in, please make sure to sign out and then sign back in.
  6. Then connect the headset, and assign it to your profile.

To assign the headset to your profile:

  1. With the headset plugged into the controller, go to Settings >> Kinect & Devices >> Devices & Accessories. Select the controller that you are using; in the controller's menu, select "Assign to Someone", and choose the Gamertag/Xbox Live account that you are currently signed into.

If the Power Cycle does not resolve this, please contact our Support Team.