If you experience a decrease in volume when using that Chat path while using your Atlas Edge adapter, please do the following to assure you have the proper Windows communication settings:
1. Right-click the speaker icon on the bottom right of your desktop to bring up the sound sub-menu. Click on Open Sound settings.
2. In the Sound Settings menu, click on Sound Control Panel.
3. In the Sound Control Panel, select the Communications tab. You'll see the following screen.
Select “Do nothing”, then click "Apply" to be sure it is saved, and "OK" to exit the Sound Control Panel.