Stealth 600 Gen 2 PS - Mic Usage/Mic Issues

The Stealth 600 Gen 2 PS headset has a flip-to-mute mic. When flipped all the way forward, the mic is unmuted. 

To mute the mic, flip it up and towards the back of the headset. There will be an audible tone (low high) when the mic becomes muted.

Flip the mic to the second position shown in the following image to mute the mic as needed during chats. Flip the mic to the third position in that image to mute the mic when it is not needed.

Mic_Mute.PNG


If you are having issues being heard in chat, please do the following:

1. Make Sure Headset Is Charged/Powered On, Updated

First, charge the headset using its included USB Charge Cable. Then, make sure to hold the Power button to power the headset on. Once the headset is powered on, update the headset's firmware if you have not yet done so.

Once the headset is fully charged/powered on, and the headset's firmware is up to date, test the headset again. Are you still having issues? If so, please move on to step 2.

2. Double-Check Headset is Paired To Transmitter/Detected By Console, Settings are Configured

The headset and transmitter need to be paired in order to use the headset for chat. To make sure the headset is paired to the transmitter, please disconnect the transmitter and power the headset off completely. Then, perform the pairing process as indicated in this article -- but be sure to connect the transmitter to a different USB port.

After the headset and transmitter are paired, do you see a prompt on the screen to let you know that a headset was assigned?

If you go to Settings >> Devices >> Audio Devices, is Stealth 600 Gen 2 set as the Default Input and Output Device? If you select Adjust Microphone Level and then follow the on-screen instructions, do you see any activity on that screen?

If you do not see any activity on that screen, contact our support team.

If you do see activity on that screen, please move on to step 3.

3. Check Game Settings

If you're having issues only with a specific game -- like Fortnite, Call of Duty: Modern Warfare, or Call of Duty: Warzone, make sure the settings for the game itself are configured correctly.

In Fortnite, make sure that Voice Chat is Enabled, and that the Voice Chat Method is not set to Push-To-Talk (it should be set to Open Mic).

You can see the correct settings for Call of Duty: Modern Warfare/Call of Duty: Warzone here.

In addition, if you're in a Party while playing a game, make sure that your audio is prioritizing the group you're using for chat. You can do this by opening the Party window, and then going to Party Settings. Select either Prioritize Game or Prioritize Chat, depending on which you are using for chat.

If these steps do not resolve the issue, but the headset works well with other games or in the Adjust Microphone Level screen, the issue may be game-specific; in that case, you may want to contact the support team for the game itself.

 

4. Power Cycle Headset/Console

To perform a quick power cycle with the Headset/Console, please do the following, in this order:

  1. Press and hold the Power Button on the Headset until the Power LED turns off.
  2. Power down the Xbox One Console. When it has fully powered down, unplug the Console from the wall outlet.
  3. Let everything sit for a minute.
  4. Plug the Console back in, and power the Console on again.
  5. Press and hold the Power button on the Headset until the Power LED lights up.
  6. Re-pair the Headset and Console.

To pair the headset:

  1. With the headset powered on, press the Enroll button on the console. The LED should blink rapidly.
  2. Then, press and hold the Connect button on the headset. The LED will begin to flash rapidly.
  3. Within a couple of seconds, the headset and console LEDs will turn solid, indicating a successful pairing.
  4.  

If the Power Cycle does not resolve this, please contact our Support Team.