Stealth 700 Gen 2 Xbox - Mic Usage/Mic Issues

The Stealth 700 Gen 2 Xbox has an adjustable mic. To use the mic, gently push ("flip") the mic forwards. You will hear a tone (low high) when the mic itself is unmuted. When the mic is fully flipped forwards, it will "lock" into position. To mute the mic, just flip the mic back the other way. You will hear a tone (high low) when the mic is muted.

Mic_Mute.PNG

If other players are unable to hear you in Xbox Live Chat or on your Xbox One console, please check the following.

1. Check That The Headset And Console Are Paired/Headset Is Detected By Console

The Headset and Console need to be paired to each other in order for the mic to work. Make sure that the Headset and Console have been successfully paired.

To check if the headset and console are paired, take a look at the LED on the headset. If it is solid green, the headset and console are paired. If the LED on the headset is not solid, the headset may not be paired to the console. Please review the following to determine whether the headset and console are paired:

HEADSET LED MEANING
Solid Green Headset And Console Paired
Breathing Green (While Charged) Battery Full
Double-Blink Green Not Paired
Solid Red (While Charging) Battery Charging
LED Turns Off When Battery Is Fully Charged (If Headset Is Off)
Breathing Red Battery Low

**PLEASE NOTE: The headset's Mic Monitoring will still continue to function even if the headset and console are not paired. You may be able to hear yourself through the headset when you speak into the mic, but if the headset itself is not paired to the console, other people would not be able to hear you until the headset and console were paired again.**

As an additional test to see if the console itself is recognizing the headset:

  1. Press the Xbox/Home button on the Xbox One controller.
  2. Go to Settings >> All Settings >> Kinect & Devices >> Devices & Accessories.
  3. You will see the controller you are currently using; you should be able to scroll to the right to see other devices being used with the Console. The headset will appear in this list as "Headset". 

Do you see the headset in that list?

If the headset and console are paired, and you can see the headset in that list, but you cannot be heard, please proceed to step 2.

If you do not see that headset listed, please contact our Support Team.

2. Party Test - Check for Icon Ring

  1. Press the Xbox/Home button on the Xbox One controller.
  2. Scroll to the Party tab, and select "Start A Party". You do not need to invite other players to this party; you can perform this test alone in the party.
  3. Speak into the mic. When you speak into the mic, does a ring light up around the icon next to your Gamertag (in the list of party members)? If so, continue to the Test Message.

If you don't see that ring, please contact our Support Team.

3. Record a Test Message

  1. Press the Xbox/Home button on the Xbox One controller.
  2. Scroll to Messages >> New Conversation.
  3. Choose a friend from the list. You will not be sending this message, so you don't have to choose a specific person.
  4. After you choose a person, two options will appear: Write a Message (pencil icon on left) and Record a Message (mic icon on right). Select the Record a Message/Mic icon on the right.
  5. Select Record, and then speak into the mic. When you are done recording, stop the recording. 
  6. The new recording should appear under the Write a Message/Record a Message icons. Select Play, and listen to that recording you made. This will tell you how your voice will sound to other players. Can you hear your voice clearly?

If you can hear your voice clearly, the mic itself is working well. 

If you cannot hear your voice clearly, please contact our Support Team.

4. Bluetooth Test Call

*For this test, you will need a Bluetooth-compatible smartphone.

  1. Hold down the headset's Bluetooth button until you hear the "Bluetooth Pairing" voice prompt.
  2. Connect to your headset in your phone's Bluetooth Settings.
  3. Make a test call on the phone. Be sure to keep the phone covered and away from you, to make sure that the headset's mic is the mic picking up the sound, and not the internal microphones in the smartphone itself.
  4. During that test call, could you be heard clearly when you spoke into the mic?

If you can be heard clearly during that test call, the mic itself is working well.

If you cannot be heard clearly during that test call, please contact our Support Team.

5. Power Cycle Headset/Console

To perform a quick power cycle with the Headset/Console, please do the following, in this order:

  1. Press and hold the Power Button on the Headset until the Power LED turns off.
  2. Power down the Xbox One Console. When it has fully powered down, unplug the Console from the wall outlet.
  3. Let everything sit for a minute.
  4. Plug the Console back in, and power the Console on again.
  5. Press and hold the Power button on the Headset until the Power LED lights up.
  6. Re-pair the Headset and Console.

To pair the headset:

    1. With the headset powered on, press the Enroll button on the console. The LED should blink rapidly.
    2. Then, press and hold the Connect button on the headset. The LED will begin to flash rapidly.
    3. Within a couple of seconds, the headset and console LEDs will turn solid, indicating a successful pairing.

If the Power Cycle does not resolve this, please contact our Support Team.