Stealth 700 Gen 2 PS - Mic Usage/Mic Issues

PLEASE NOTE: As of 11/25/2020, we are aware of an issue with the Stealth 700 Gen 2 PS mic, as follows: If the headset is powered on with the mic in the muted position (flipped up), the mic will not unmute.

We have released a firmware update to resolve this. Please use the Turtle Beach Audio Hub to perform that firmware update for your headset.


The Stealth 700 for Gen 2 PS has an adjustable mic. To use the mic, gently push ('flip') the mic forwards. You will hear a tone (low high) when the mic itself is unmuted. When the mic is fully pushed forwards, the mic will lock into position. To mute the mic, just flip the mic back the other way. You will hear a tone (high low) when the mic is muted.

Mic_Mute.PNG


1. Check that the Headset And Transmitter Are Paired

The Headset and Transmitter need to be paired to each other in order for the mic to work. Make sure that the Headset and Transmitter have been successfully paired.

To check if the headset and transmitter are paired, take a look at the LED on the headset and transmitter. If those LEDS are solid blue, the headset and transmitter are paired. If the LED on either is not solid, the headset may not be paired to the transmitter. Please review the following to determine whether the headset and transmitter are paired:

TRANSMITTER LED MEANING
Solid Blue Headset and Mini Transmitter Paired
Double-Blink Blue Not Paired
Breathing Red Mic Muted

 

HEADSET LED MEANING
Solid Blue Headset and Mini Transmitter Paired
Breathing Blue (While Charging) Battery Full
Double-Blink Blue Not Paired
Solid Red (While Charging) Battery Charging
LED Turns Off When Battery Is Fully Charged (If Headset Is Off)
Breathing Red Battery Low

 

If those LEDs are double-blinking blue, please perform the following process to re-pair your headset and transmitter.

  1. Connect the headset's mini-transmitter to a free USB port on the console. The LED will double-blink blue as it searches for the headset.
  2. Press and hold the Power Button on the headset to power it on. The LED will double-blink blue as it searches for the transmitter.
  3. Within 10 seconds, the LEDs on the transmitter and headset will turn solid, indicating a successful pairing.

**PLEASE NOTE: The headset's Mic Monitoring will still continue to function even if the headset and console are not paired. You may be able to hear yourself through the headset when you speak into the mic, but if the headset itself is not paired to the console, other people would not be able to hear you until the headset and console were paired again.**

If the LEDs on both headset and transmitter are solid, but you still cannot be heard in chat, please continue to step 2.

2. The Settings are Configured

If the headset and transmitter LEDs are both solid, but you cannot be heard in chat, the settings on your console or in the game itself may not be configured for headset use.

  • PS4: Go to Settings > Devices Audio Devices and select USB Headset (Stealth 700). Go back one screen to "Adjust Microphone Level" and follow the on-screen calibration instructions. If the bar moves when you speak into the mic, you have verified that the mic is working properly.
  • In addition, make sure that the settings within the actual game are configured correctly: Ensure that chat is enabled, Push-To-Talk is disabled, and that any Recording Thresholds are at the minimum settings.

If the microphone still isn't working even with those settings configured correctly, please continue to Step 3.

3. Bluetooth Test Call

*For this test, you will need a Bluetooth-compatible smartphone.

  1. Hold down the headset's Bluetooth button until you hear the "Bluetooth Pairing" voice prompt.
  2. Connect to your headset in your phone's Bluetooth Settings.
  3. Make a test call on the phone. Be sure to keep the phone covered and away from you, to make sure that the headset's mic is the mic picking up the sound, and not the internal microphones in the smartphone itself.
  4. During that test call, could you be heard clearly when you spoke into the mic?

If you can be heard clearly during that test call, the mic itself is working well.

If you cannot be heard clearly during that test call, please contact our Support Team.

4. Power Cycle Headset.

  1. Unplug the USB Transmitter from the console.
  2. Press and Hold the Power Button on the Headset until you hear the "Powering Off" voice prompt.
  3. Let everything sit for a few seconds.
  4. Press and Hold the Power Button on the Headset, until you hear the "Powering On" voice prompt.
  5. Plug the USB Transmitter back into the console.
  6. Then, re-pair the headset and transmitter.

To pair the headset:

  1. Connect the headset's mini-transmitter to a free USB port on the console. The LED will double-blink blue as it searches for the headset.
  2. Press and hold the Power Button on the headset to power it on. The LED will double-blink blue as it searches for the transmitter.
  3. Within 10 seconds, the LEDs on the transmitter and headset will turn solid, indicating a successful pairing.

If the Power Cycle does not resolve this issue, please contact our Support Team.