Here are some of the most frequently asked questions regarding the Stealth 600 Gen 2 PS model headset.
1. Does the headset offer Bluetooth compatibility?
- No. The Stealth 600 Gen 2 PS would not provide any sort of Bluetooth compatibility. The headset is not capable of pairing to Bluetooth devices.
2. Which PlayStation consoles can this headset be used with?
- This headset is compatible with any variation of the PlayStation 4 and PlayStation 5 consoles.
3. Can I use my Stealth 600 Gen 2 PS on a PC?
- Customers have reported success using the headset as a standard USB headset on their PC or laptops.
- To do that:
- You would want to power the headset off, lower its Game Audio dial, and connect its USB transmitter to an open USB port on your PC.
- After doing that, you would want to ensure that the Stealth 600 Gen 2 PS’s transmitter was set as your default input & output device within your operating system’s Sound menu.
- Once you have set the headset as the default input and output device, you can power on the headset itself. The headset and transmitter should pair together within 30 seconds or so, and you can adjust the volume level on the headset itself to your liking.
- To do that:
If you need further assistance getting your Stealth 600 Gen 2 PS working on your PC, please reach out to our support team for further assistance.
4. Can I use my Stealth 600 Gen 2 PS with a Nintendo Switch or an Xbox?
- The Stealth 600 Gen 2 PS would not offer any sort of compatibility with Xbox consoles.
- With that being said, the headset can be used with a Nintendo Switch while it is docked. You can find Nintendo Switch installation instructions for your headset here.
If you require a helping hand during the set-up process; please reach out to our support team.
1. Can the headset be used while charging? Can I charge my headset with my cell phone’s USB wall adapter?
- Yes! You can use the headset’s USB charging cable to charge the headset while it is in use.
- While we usually suggest charging the headset via a USB port on your console, a USB wall adapter can be used to charge the headset.
2. When charging my headset, the headset’s LEDs turn off after a minute or two. Is that normal?
- When the battery is low, the headset LED will "breathe" red. Plug the headset in to charge and the LED will change to solid red. Please note that the LED will display differently depending on whether the headset is powered on or powered off while charging.
- You can find the most up to date information for your headset’s LEDs in the "LED Behaviors" section of the product's Quick Start Guide, available here.
1. Why am I unable to adjust Game and Chat audio independently?
- The Stealth 600 Gen 2 PS uses a transmitter that has a single USB connection. The PlayStation consoles can only output All Audio or Chat Audio Only via their USB ports. There’d be no way to split Game and Chat Audio into two separately adjustable streams via the console’s USB ports.
2. How do I update my headset and its transmitter?
- In order to update your headset and transmitter, you would need access to a PC or laptop that is operating on Windows or MacOS so you can install our Audio Hub program.
- Updates for this model can only be performed via a desktop or laptop, as there would be no way to go about pairing the headset using the mobile Audio Hub for iOS or Android. The Audio Hub would not be available for ChromeOS.
You can read more about the update process for your headset here.
3. I can hear my own voice when I speak, or I can hear some background noises being played in my headset. Is that normal?
- Yes. You may be referring to the headset’s Microphone Monitoring feature, which allows you to hear your voice when you speak.
- It's possible that the headset's Mic Monitor control is turned up too high and is playing back noises from the room you're in. This can result in you hearing echoes, hiss and/or static in your headset while you're using it. You can adjust the intensity of the Mic Monitoring feature on the Stealth 600 Gen 2 PS via the lower rotating dial on the headset itself.
If you continue to have the same inconvenience after adjusting your headset's Microphone Monitoring volume level; please reach out to our support team for further assistance.
4. My headset’s lower dial is for Mic Monitoring, but why is it not lowering my outbound microphone volume level?
- The Microphone Monitoring feature allows you to hear your own voice in the headset when you speak, in order to help you avoid inadvertently shouting at other players. The headset itself is not equipped with any sort of volume control for the outbound volume level of its microphone -- therefore, the Mic Monitor volume control will adjust only how loud you hear your own voice through the headset when you speak into the mic, not how loud other people will hear your voice when you speak.
5. How do I replace the ear cushions on my headset?
- We have an article with illustrations of the best way to replace our ear cushions available here.
- Replacement ear cushions are available on the Turtle Beach Webstore.
1. My Stealth 600 Gen 2 PS did not come with a transmitter. How can I get a replacement? I have misplaced my Stealth 600 Gen 2 PS’s transmitter. Am I able to buy a replacement?
- If a part or accessory was missing from your headset’s packaging; please reach out to our support team for assistance in getting a replacement transmitter under your product’s warranty with us.
- If you have lost your headset's transmitter, we have replacements available for purchase at the links below.
- If that part is out of stock, please contact our Sales Team to see if they can provide you with any sort of information regarding replenishment of that part's stock. To do so, please send a direct email to email@example.com with your inquiry.
NOTE: The color of the transmitter would have no effect on functionality. A white transmitter can be used with a black headset, and a black transmitter can be used with a white headset.
2. My headset’s LED will not light up at all, even when charged. It seems completely dead. What can I do about that?
- If possible, please use a different USB cable and a different USB port -- including any USB Wall Adapters -- to charge the headset. Leave the headset to charge for an extended period, ideally overnight.
If you continue to have the same inconvenience or are unable to charge the headset with a different USB cable and/or USB port, please reach out to our support team.
3. My headset sounds are abnormal, it didn’t sound like this before. What could be going on here?
- Please double check to ensure you have not left the Superhuman Hearing option on. Superhuman Hearing (SHH) is a situational feature designed to prioritize certain sounds to give you the edge in intense gaming scenarios. This should not be left on all the time.
- Please connect your headset to your preferred version of the Audio Hub. From there, please check to see if you have the option for SHH enabled. Disabling this feature should return your audio back to its preferred state.
If turning off the SHH feature does not clear up your inconvenience, please reach out to our support team for assistance with troubleshooting.
4. My headset won't work at all, the light is stuck red or blue. How can I get it functioning properly again?
- Please reach out directly to our dedicated support team for assistance with troubleshooting this issue.
5. My audio/mic has connection issues and produces static or other abnormalities. What’s going on here?
- A common cause of this is having your wireless router close to your console, or other wireless devices close as well. Even if you console is hardwired, the router is still broadcasting a wireless signal, which can cause network congestion and audio/mic glitching, as well as connection issues. We recommend keeping a minimum distance of 10 feet between your router/wireless- devices and console to avoid issues.
For further assistance with this; please reach out to our support team.
6. My headset keeps shutting off on its own when no audio is playing.
- In order to conserve battery life, your headset will power off after no audio is played through it for 10 consecutive minutes. This is a fixed feature and cannot be adjusted.
- This feature helps to save battery life – if you forget to power the headset off for the night after a long gaming session, you will only lose a few minutes of battery life, not a whole night’s worth.
- To easily avoid the Auto-Shutdown feature, you can keep some music playing in the background, like the game’s soundtrack. The headset will detect the audio and will not engage the Auto-Shutdown feature. Please note that mic input alone will not avoid the Auto-Shutdown feature.
If your headset keeps shutting off while audio is being played, please reach out to our support team for further assistance.