Stealth 700 Gen 2 Xbox - Frequently Asked Questions (FAQ)

Here are some of the most frequently asked questions regarding the Stealth 700 Gen 2 Xbox model headset.


COMPATIBILITY

1. Does the headset offer Bluetooth compatibility?

  • Yes! The headset is equipped with a Bluetooth connection that is designed for use with smartphones and tablets.

2. Is it possible to use my headset in Bluetooth mode without turning on my Xbox Console?

  • At this time the only way to achieve this would be having your Xbox unplugged from the power source. As this headset uses Microsoft's proprietary wireless connection, it automatically powers on the console the same way that a wireless Xbox controller does. There is currently no option that disables this within the Xbox Console settings. If another solution becomes available, we will be sure to update this section!

3. My headset won't connect to my PC via Bluetooth or isn't working right when connected. What’s happening?

  • The Bluetooth feature for the Stealth 700 Gen 2 Xbox is designed for use on mobile devices and tablets. We do not recommend using this connection with a PC, as you may experience compatibility issues.
  • To use the headset on PC with the full feature set, Microsoft requires the use of the Xbox Wireless Adapter for Windows 10. Here is a link to view it on their website:

Xbox Wireless Adapter for Windows 10

4. How do I pair my headset to my phone using Bluetooth?

  • We have a guide to the full Bluetooth pairing process for this headset available here.

NOTE: On the available devices screen within your device, you may see TWO Stealth 700 names listed. Make sure to select the one with the headphone/audio icon (the Media device). The "LE" device is the "low energy" connection, for data transfer only—not to be used for audio connection.

5. Which Xbox consoles can this headset be used with?

  • This headset is compatible with any variation of the Xbox One and Xbox Series X|S consoles.

6. Can I use my Stealth 700 Gen 2 Xbox on a PC?

  • The Stealth 700 Gen 2 Xbox would provide compatibility with Windows 10 PCs via an additional adapter available from Microsoft. That adapter is known as the Xbox Wireless Adapter for Windows 10. You can read more about setting your headset up with that adapter for PC use here.

7. Can I use my Stealth 700 Gen 2 Xbox with a Nintendo Switch or PlayStation?

  • The Stealth 700 Gen 2 Xbox would not offer any sort of compatibility with a Nintendo Switch or a PlayStation console.

CHARGING

1. Can the headset be used while charging? Can I charge my headset with my cell phone’s USB wall adapter?

  • Yes! You can use the headset’s USB charging cable to charge the headset while it is in use.
  • While we usually suggest charging the headset via a USB port on your console, a USB wall adapter can be used to charge the headset.

2. When charging my headset, the headset’s LEDs turn off after a minute or two. Is that normal?

  • When the battery is low, the headset LED will "breathe" red. Plug the headset in to charge and the LED will change to solid red. Note that the LED will display differently depending on whether the headset is powered on or powered off while charging.
  • If the headset is powered ON while charging, the headset LED will change to "breathing" blue when the battery is fully charged. If the headset is powered OFF while charging, the LED will turn off completely (no light) when the headset battery is fully charged.

You can find the most up to date information for your headset’s LEDs in the "LED Behaviors" section of the products Quick Start Guide, available here.


HEADSET FEATURES

1. Where is my Stealth 700 Gen 2 Xbox headset’s transmitter?

  • The Stealth 700 Gen 2 Xbox uses the Microsoft proprietary wireless connection known as Xbox Wireless and pairs to your Xbox console directly like the official controllers do. It does not require a transmitter for use with your Xbox console. You can find step-by-step pairing instructions for the Stealth 700 Gen 2 Xbox available here.

2. How do I update my headset?

  • In order to update your headset, you would need access to a PC or laptop that is operating on Windows or MacOS so you can install our Audio Hub program.
  • Updates for this model can only be performed via a desktop or laptop. The mobile version of the Audio Hub cannot be used to update the headset's firmware; this version can only be used to adjust and customize the headset's various audio features and controls. The Audio Hub would not be available for ChromeOS.

You can read more about the update process for your headset here.

3. I can hear my own voice when I speak or hear some background noises being played in my headset. Is that normal?

  • You may be referring to the headset’s Microphone Monitoring feature, which allows you to hear your voice when you speak.
  • It's possible that the headset's Mic Monitor control is turned up too high and is playing back noises from the room you're in. This can result in you hearing echoes, hiss and/or static in your headset while you're using it.
  • You can adjust the intensity of the Mic Monitoring feature, or disable it completely, using the  mobile Audio Hub for Android or iOS. 

If you continue to have the same inconvenience after adjusting your headset's Microphone Monitoring volume level, please reach out to our support team for further assistance.

4. My headset’s programmable dial is set to Microphone Monitoring, but why is it not lowering my outbound microphone volume level?

  • The Microphone Monitoring feature allows you to hear your own voice in the headset when you speak, in order to help you avoid inadvertently shouting at other players. The headset itself is not equipped with any sort of volume control for the outbound volume level of its microphone -- therefore, the Mic Monitor volume control will adjust only how loud you hear your own voice through the headset when you speak into the mic, not how loud other people will hear your voice when you speak.

5. Is the lower volume dial on my headset supposed to spin freely/indefinitely?

  • Yes! The bottom volume control thumbwheel is a 'digital encoder' that can be re-programmed to control different aspects of your headset via the mobile Audio Hub for Android or iOS. This dial will spin freely, without end-stops. This is intentional, so you have nothing to worry about!

6. The pairing button on my Xbox console is broken, is there any other way to pair my headset?

  • No. Unfortunately, there is not a way currently. The headset would need to be paired via the button on the headset and the console itself. If a solution does become available, we will update this section.

7. How do I replace the ear cushions on my headset?

  • We have an article with illustrations of the best way to replace our ear cushions available here.
  • Replacement ear cushions are available on the Turtle Beach Webstore.

TROUBLESHOOTING

1. Party Chat members are complaining about my outbound microphone volume level being too low or too high. Is there something wrong with my headset?

  • On a recent release for Xbox, you can now control the individual volume of people in your party. Please have your party members check to see if they have your volume level set too low or too high. Sometimes people who have this level turned up too high or too low are experiencing inconveniences like this. However, if you continue to have the same experience; please reach out to our support team for assistance with troubleshooting.

2. My lower dial is no longer controlling the volume of incoming chat audio. Is there anything I can do about this?

  • If you have used the mobile Audio Hub for Android or iOS to change any settings or update your headset's firmware, please connect your headset to the mobile Audio Hub and check the configuration of the headset's Mappable Wheel (the lower thumbwheel control on the headset).
  • Set it to Chat Volume if you want it to adjust the voice chat level independently of the game soundtrack level in your headset.
  • After mapping your bottom dial to chat audio perform the steps below:
        1. Check is that your Xbox settings are correct: Go to Settings > General > Volume & Audio Output > Party Chat Output, Set to "Headset"
        2. Disconnect any other headsets you have connected to your console, either through a controller a transmitter or connecting by any other means.
        3. Restart your console.
        4. Join a party chat where you can hear other people and spin the bottom volume dial (Chat level thumbwheel). Do you still have the same issue?

If the wheel continues to cause an inconvenience, please reach out to our support team for assistance with troubleshooting.

3. My headset sounds are abnormal, it didn’t sound like this before. What could be going on here?

  • Please double check to ensure you have not left the Superhuman Hearing option on. Superhuman Hearing (SHH) is a situational feature designed to prioritize certain sounds to give you the edge in intense gaming scenarios. This should not be left on all the time.
  • Please connect your headset to your preferred version of the Audio Hub. From there, please check to see if you have the option for SHH enabled. Disabling this feature should return your audio back to its preferred state.

If turning off the SHH feature does not clear up your inconvenience, please reach out to our support team for assistance with troubleshooting.

4. My headset’s LED will not light up at all, even when charged. It seems completely dead. What can I do about that?

  • If possible, please try a different cable and a different charging source. If you’ve already tried that, please attempt to restore your Stealth 700 Gen 2 Xbox via the process described at the link below:

Stealth 700 Gen 2 Xbox Headset Recovery

If you continue to have the same inconvenience or are unable to perform the recovery process please reach out to our support team for further assistance.

5. My audio/mic has connection issues and produces static or other abnormalities. What’s going on here?

  • A common cause of this is having your wireless router close to your console, or other wireless devices close as well. Even if you console is hardwired, the router is still broadcasting a wireless signal, which can cause network congestion and audio/mic glitching, as well as connection issues. We recommend keeping a minimum distance of 10 feet between your router/wireless- devices and console to avoid issues.

For further assistance with this; please reach out to our support team.

6. My headset keeps shutting off on its own when no audio is playing.

  • In order to conserve battery life, your headset will power off after no audio is played through it for 10 consecutive minutes. This is a fixed feature and cannot be adjusted.
  • This feature helps to save battery life – if you forget to power the headset off for the night after a long gaming session, you will only lose a few minutes of battery life, not a whole night’s worth.
  • To easily avoid the Auto-Shutdown feature, you can keep some music playing in the background, like the game’s soundtrack. The headset will detect the audio and will not engage the Auto-Shutdown feature. Please note that mic input alone will not avoid the Auto-Shutdown feature.

If your headset keeps shutting off while audio is being played, please reach out to our support team for further assistance.

7. My Stealth 700X Gen 2 Xbox headset is stuck with its LED always on, but I can't turn it off and I get no sound. What can I do to get it working again?

Please try out the following:

  1. Press and hold down the Xbox Pairing Button + Mode Button on your headset for 20 seconds. This is a very long press, so please make sure that you do not release it early. Holding that button down too long is better than too short.
      • This should hard reset the headset and may clear up what you are experiencing.
  2. After performing that hard-reset, make an attempt at updating the headset via the Audio Hub for Windows or MacOS.

If you continue to have the same inconvenience; please reach out to our support team for further assistance.