PX4 - How to Power Cycle (Reset) Your Headset

The following article details how to Power Cycle or Reset your PX4 headset and transmitter. This is always the first troubleshooting step we recommend, as many issues can be resolved with a simple power cycle.

SYMPTOMS:

- Strange sounds in the headset
- Headset not powering on
- Bizarre issues like switching sides
- Other "glitchy" behavior

SOLUTION:

To perform a power cycle correctly, you will need to go through everything in the proper order.  First, unplug the transmitter's USB power cable to make sure it is completely shut down.  Then, while it is shut down, completely power down the headset.

To power off and hard reset the headset, press and hold its MUTE button for 15 seconds.  You may hear a sound as the headset turns off completely and the remaining power in its circuits discharges. 

For all headsets:

Once you're done, connect the transmitter's USB power cable, then power on the headset.  You may find that you need to re-pair the headset to its transmitter after this complete power cycle.  If you are having any trouble pairing, you can find PX4 Pairing Instructions here.

If you are still having issues after cycling the power, please take a look through our Knowledgebase to see if you can find your specific problem, or contact support .


Comments

2 comments

  • Avatar
    Armando Ibarra

    What if my headset is completely out of power

  • Avatar
    TB Admin

    If the headset is completely out of power, then the product would need to be replaced. To submit a claim for warranty replacement, please provide your information here: http://www.turtlebeach.com/en-us/contact-support/

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