All of our products are labeled with a serial number. The serial number will be printed on the product itself and will not be anywhere on the packaging or box.
FINDING THE SERIAL NUMBER ON NEWER MODELS:
On most of our newer headsets, the serial number will be located on the inside of the headband on the Right (R) side, either printed directly on the inside of the headband or on a sticker. The serial number is often below a QR Code or begins with S/N:. Here are a few examples of what this will look like:
Stealth 600 For Xbox One:
Stealth 600 For PS4/PS4 Pro:
Stealth 700 For Xbox One:
Stealth 700 for PS4/Pro:
PX22, Z22, PX51, XP510, Z300:
XP Seven, Z Seven, M Seven, Sierra:
XLa, PLa, ZLa, NLa:
Note for X-Wing Pilot Star Wars Headsets ONLY: the Serial Number can be found on the back of the in-line volume control.
Note for the Stream Mic: the serial number is on the underside of the microphone (not the stand).
Some transmitters are labeled with a serial number. The serial number will be located on the underside of the unit. For headset warranty claims, we require the headset serial number but not the transmitter serial number for proper model identification.
FINDING THE SERIAL NUMBER ON OLDER MODELS:
On our older headsets, the serial number is located on a sticker under the ear pad, typically on the right earcup. The following headsets will need to have the ear pads removed to find the serial number:
P11, PX21, PX3, PX5, X12, X32, X42, XL1, XP300, XP400, XP500, Z11, DP11, DPX21, DX12, DXL1, DX11, X31, X41, XLC, Z6A, Foxtrot, Kilo, Bravo, Charlie, Delta, N11, NLa.
Here are a couple of examples of what this will look like.
The serial number will be on a sticker with a bar code or QR code. It will say S/N: NUMBER.
A few headsets (especially much older, discontinued products) do not have serial numbers. Please check both of the inner earcups under the earpads to find the serial number. If your headset does not have a serial number under either ear pad and it was requested by a member of our Technical Support team, just let them know that there is no serial number.
HOW TO REMOVE THE EAR PADS:
The ear pads on our headsets are designed to be removable and replaceable. Depending on the use, for hygiene reasons, we recommend that you replace them every three months or so. They connect with a ring of cloth over a plastic "lip" on the main earpiece. To remove an ear pad, start by pulling the ear pad straight up using your thumb.
Once you've released the cloth from the lip on top, pull the ear pad straight back and it should slip right off.
Some of the ear pads will feel tight around that plastic lip. Don't worry though; the material can stretch enough to add and remove the ear pads without tearing the fabric so long as you exercise a little bit of caution.
HOW TO REPLACE THE EAR PADS:
To put the ear pad back in place, you should first line up the cloth on one side of the ear pad by just sliding the ear pad up. The cloth should slip into the groove or over the lip pretty easily.
Once you have the lip part of the way on, you can just slip a finger around the cloth ring to slide it all into the plastic groove
If it is almost all in place, but you are having trouble with just that last little bit, try gently rotating the ear pad. This will usually pull everything into place.
On some of our headsets, you may need to pull the cloth out on top to get it in place. Just like with removing the ear pad, don't worry; the material will stretch enough to get it on without tearing.
REFURBISHED - RECERTIFIED HEADSETS:
Certain refurbished headsets will have a serial number in a different place, on the outside of the ear cup underneath the "Y" connector of the headband. Here is an example of one of these serial numbers on a refurbished X11 headset:
These refurbished headsets are not covered by our typical warranty.
If you need service for one of these headsets, you should contact the original vendor or consult the refurbished product warranty card that should come with the refurbished item to find out about your warranty coverage.