Recon 50X - Xbox One Audio Issues

This article applies to the Recon 50X on a Xbox One Console:

If you're experiencing audio issues with your Recon 50X when it's connected to your Xbox One Controller, we recommend testing and verifying the following:

1. Connect the headset to a mobile audio device (tablet, smartphone, mp3 player, etc) and play a song or video you're familiar with.

2. If you're able to hear the song/video through the headset clearly, then the headset is working properly and the issue may be with the Xbox One Controller. Please note the following:

  • Do not plug the Xbox One Controller into a USB port on your Xbox One Console while the headset is connected to the Xbox One Controller. This can cause audio distortion or connection issues. If you're charging your Xbox One Controller, we recommend plugging it into a separate Wall USB Adapter or charge the controller when it's not in use.

If you have checked the note above and are still experiencing audio issues when the Recon 50X is connected to your Xbox One Controller, try these suggestions:

  • Use a different Xbox One Controller.
  • Replace the Xbox One Headset Adapter (if you're using one with an older Xbox One Controller)
  • Restart your Xbox One
  • Replacing the batteries in your Xbox One controller with brand new, non-rechargeable batteries
  • Try using the standard Xbox One Headset included with the console to see if you have the same issue. If so, please contact Microsoft.

3. If you're unable to hear sound through the headset clearly when it's connected to a mobile device, then there may be an issue with the headset itself. In that case, please contact our Support Team here.


See this article if you're having difficulty with the Recon 50X Microphone:

Recon 50X - Microphone Not Working


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Comments

58 comments

  • Avatar
    Asher Tompkins

    Hey, so ive done all the stuff that admins told me to do, and nothing worked. It's still broken, what should I do?

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    Austin Lowe

    hello, i am having a problem with my recon 50x headset. i am having some major feed back issues that me and whoever is in my party can hear it comes and goes. i've already exchanged the headset for an identical one but the problem still exists. what can i do?

  • Avatar
    James Orale

    My headset is still spazzing even after I changed controllers and it's not plug in to the xbox

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    Nate Kautzer

    Hi my 50x recon is brand new I have tried it on a mobile device and it works fine but on my Xbox one with an audio adapter chat is clear but I can't hear game audio I tried another old headset and it worked fine with the audio controller it's not charging or anything like the article said but I've tried the settings and the issue persists

  • Avatar
    TB Admin

    @ C4

    If your headset isnt playing full audio in both ears, and on multiple devices then you would want to look into replacement.

    Contact our support team here:

    https://www.turtlebeach.com/en-us/contact-support/

  • Avatar
    Jesse Beddall

    So my headset works, and the chat works aswell, but the game volume doesn't come thru. I checked the volume settings and it should be working. I just bought it, took it out of the box 5 mins ago.

  • Avatar
    samah moustafa

    My headset's sound is not working. I can barely hear my friends nor the game. Please help me. Thanks.

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    Michael James Miller

    Got a brand new controller today. My 50x turtle beaches won’t work on my new controller but they still work on my old controller. Should the controller be returned? Or is it the headset?

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    Cheryl quartararo

    Can u plz help me with my headset It is a brand new headset it's a turtle beach 50x and it was working yesterday and I could talk to my friends but today I can't here the audio at all

  • Avatar
    C41d3n

    Thanks.

  • Avatar
    Rich Caroll

    Help me with this? Whenever I Plug in my headphones to a mobile device or Xbox controller, It distorts,pauses, and sounds like it’s lagging. I bought the Model 50x today. Any suggestions? I had to buy an adapter because I have an older controller. I can still hear semi-clearly but it annoys my ears.

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    samuel samudio

    What if my controller is a wired controller?

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    Zane Robertson

    i can't hear from one side of the headset (the right side) and i plunged it in to 3 different controllers (PS4) and didn't work still so i plunged it in to my mac and played music and it worked perfectly. so if anyone knows a solution please tell me.

  • Avatar
    Jesse Beddall

    So my headset works, and the chat works aswell, but the game volume doesn't come thru. I checked the volume settings and it should be working. I just bought it, took it out of the box 5 mins ago.

  • Avatar
    Cade KY

    I can't talk out of my mic unless I push it hard in and to the left. Even when I do that it has an annoying static noise my friends can hear. I love this mic but it is something to do with the male part of the 3.5mm Jack because I've tried it on everything

  • Avatar
    Luz Gracia

    So I have the new Xbox one controller that has the jack connection, but the mic is not working. Do I need the adaptor?

  • Avatar
    TB Admin

    @ Luz

    You want to try it away from the controller, which will verify if the microphone itself has a problem

    @ Sweg

    That is unusual, the support team would probably look into replacement as there is no quick fix i know of.

    @ Asher

    Try it on another device like a phone, if it continues on the one side then it may indicate a problem with the headset proper. You would want to contact our support team from there.

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    Oak Sheldrake

    My headset wont stop buzzing when used with my wired controller but works fine with my wireless controller. My wireless controller has some buttons that don't work anymore so need my headset to work with my wired one does anyone know a solution? 

  • Avatar
    TB Admin

    @Rich Carroll

    If this is happening whenever the headset is being used, no matter which device or console the headset is being used with, you may want to contact our support team; they’ll be happy to assist you with this.

  • Avatar
    TB Admin

    @Oak Sheldrake

    If you use the headset for a test call with a smartphone, or to listen to music, do you still hear that buzzing? You may want to contact our support team; they’ll be happy to assist you with this.

    @ Austin Lowe

    If you use the headset for a test call with a smartphone, do you have the same issue? If you use the headset with a different controller, does this issue persist? If so, you’ll want to contact our support team.

  • Avatar
    Stuscott1182

    My headset isn't working,the sound is coming through my tv,When I go to settings it's saying a microphone can't be found for this device

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    Logan Chase Thibodeaux

    When I am playing with other people in parties they are saying when I speak I am having a high pitched ringing with my words (no im not a squeaker). Ive tried restarting my xbox and even my router but im starting to get the high pitched noise from their voices now and its quite annoying.

  • Avatar
    TB Admin

    @ Samuel

    Setup/use on a wired controller for Xbox one is the same as wireless.

  • Avatar
    TB Admin

    Sorry to hear that James Orale.

    What exactly do you mean by spazzing? If you take your headset and try it in a cellphone or mp3 player to listen for audio, does it continue to have this problem?

    If this spazzing keeps up, please hit up our Support team here:

    https://www.turtlebeach.com/en-us/contact-support/

     

  • Avatar
    Drew S

    hey while im in a party with my friends they keep telling me that they hear a static sound at random times coming from my mic how do i fix this im on the xbox one ive updated my controller and ive made sure that the mic monitoring is all the way down and ive unplugged my headset 3 times and it still happen what do i do?

  • Avatar
    Robert Heefner

    Hey I have an Xbox one keypad and my headset has recently had issues with chat sound, I hear my friends but like they are far away.y original head set still works though. Is it the keypad or the headset issues?

  • Avatar
    Samuel Wright

    Thanks for the help. Don't charge your controller if you want to listen through ear/headphones.😀

  • Avatar
    TB Admin

    @Johnathan

    This is a Recon 50X headset, correct? 

    If you use the headset with a smartphone to make a test call, do you still have the same issue? If so, you may want to contact our support team; they’ll be happy to assist you with this.

  • Avatar
    TB Admin

    @ Harry

    Sorry to hear that. It sounds like you may have stressed/damaged the cabling when it was yanked in this way. There isnt an easy fix for that. If it has been physically damaged, replacing it may be your only option.

  • Avatar
    TB Admin

    @Michael James Miller

    If the headset is working well with one controller, but not the other, you may want to contact our support team to see how they would be able to assist you with this.

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