Stealth 600 Gen 2 Xbox - Headset Not Responding (Hard Reset And Firmware Update)

If your headset will not respond to button presses and is displaying a solid Red LED, please follow the below steps to reset your headset.

Part 1. Hard-Reset Your Headset

To hard-reset your Stealth 600 Gen 2 Xbox headset, please do the following:

Hold down the Connect and Mode buttons for 20 seconds. These buttons are highlighted in the image below.

Hard_Reset_Buttons.PNG 

This is a very long press -- make sure that you do not release the buttons too early. Holding the buttons down for too long is better than for too short. This will hard-reset the headset, which may clear up what you are experiencing.

**If the LED remains red, please try this process again. This "long press" should force the headset to power off regardless of the state it is in.**

After the headset powers off completely, press the headset’s Power button to power it back on as normal.

Part 2: Update The Headset's Firmware

Applying the firmware update will be necessary to prevent the headset from getting stuck in an unresponsive Red-LED state again.

To apply the firmware update: After the headset powers on, use the included USB cable to plug your headset into a free USB port on your computer, with the Turtle Beach Audio Hub running. The Audio Hub will detect the headset, search for available firmware updates, and prompt you to install those updates.

The firmware update will prevent this issue from repeating itself. For firmware update instructions, click here.

Part 3: Hard-Reset the Console, Then Pair The Headset To Your Xbox Console

Once that firmware update has been performed, please perform a hard-reset of the console, as well. 

1. Hold down the Power button on the console for several seconds, until the console itself fully shuts down. Do not quick-press this button, as that will only put the console into Sleep mode. To perform this process properly, the console itself will need to power down completely.

2. Once the console has powered off completely, press the power button on the console to turn it back on. You should see the Xbox logo display, and hear a sound effect.

3. If you power on the console and it does an "Instant Boot" into the Dashboard, the hard-reset process was not performed correctly. You will need to perform this process again, starting with Step 1.

4. Once you are sure that the console has been hard-reset properly, please verify that your headset is assigned to the correct profile when powered on.

To re-pair the headset, please do the following:

  1. Power on both the headset and the console. The LEDs should light up.
  2. Press the Enroll button on the Xbox console until it blinks rapidly. Then, press and hold the Connect button on the headset, until the LED on the headset begins to flash rapidly as well.
  3. Within a couple of seconds, the headset and console LEDs will turn solid, indicating that the headset and console have been paired.
**Please Note: In case this issue was caused by a conflict with the USB Port you were using, please try charging your headset with a USB Power Adapter instead.  These adapters are often included with new phones and will work fine to charge your headset.**