Stealth 600 Gen 2 Xbox - Headset Not Responding (Hard Reset And Firmware Update)

If your headset will not respond to button presses and is displaying a solid Red LED, please follow the below steps to reset your headset.

Part 1. Hard-Reset Your Headset

To hard-reset your Stealth 600 Gen 2 Xbox headset, please do the following:

Hold down the Connect and Mode buttons for 20 seconds. These buttons are highlighted in the image below.

Hard_Reset_Buttons.PNG 

This is a very long press -- make sure that you do not release the buttons too early. Holding the buttons down for too long is better than for too short. This will hard-reset the headset, which may clear up what you are experiencing.

**If the LED remains red, please try this process again. This "long press" should force the headset to power off regardless of the state it is in.**

After the headset powers off completely, press the headset’s Power button to power it back on as normal.

Part 2: Update The Headset's Firmware

Applying the firmware update will be necessary to prevent the headset from getting stuck in an unresponsive Red-LED state again.

To apply the firmware update: After the headset powers on, use the included USB cable to plug your headset into a free USB port on your computer, with the Turtle Beach Audio Hub running. The Audio Hub will detect the headset, search for available firmware updates, and prompt you to install those updates.

The firmware update will prevent this issue from repeating itself. For firmware update instructions, click here.

Part 3: Pair The Headset To Your Xbox Console

To re-pair the headset, please do the following:

  1. Power on both the headset and the console. The LEDs should light up.
  2. Press the Enroll button on the Xbox console until it blinks rapidly. Then, press and hold the Connect button on the headset, until the LED on the headset begins to flash rapidly as well.
  3. Within a couple of seconds, the headset and console LEDs will turn solid, indicating that the headset and console have been paired.
**Please Note: In case this issue was caused by a conflict with the USB Port you were using, please try charging your headset with a USB Power Adapter instead.  These adapters are often included with new phones and will work fine to charge your headset.**