Stealth 700 Gen 2 PS - Frequently Asked Questions

Here are some of the most frequently asked questions regarding the Stealth 700 Gen 2 PS model headset.


COMPATIBILITY

1. Does the headset offer Bluetooth compatibility?

  • Yes! The headset is equipped with a Bluetooth connection that is designed for use with smartphones and tablets.

2. How do I pair my headset to my phone using Bluetooth?

  • We have a guide to the full Bluetooth pairing process for this headset available here.

NOTE: On the available devices screen within your device, you may see TWO Stealth 700 names listed. Make sure to select the one with the headphone/audio icon (the Media device). The "LE" device is the "low energy" connection, for data transfer only—not to be used for audio connection.

3. My headset won't connect to my PC via Bluetooth or isn't working right when connected. What’s happening?

  • The Bluetooth feature for the Stealth 700 Gen 2 is designed for use on mobile devices and tablets. We do not recommend using this connection with a PC, as you may experience compatibility issues.

Please refer to the Stealth 700 Gen 2 PS - PC Compatibility article for PC set up instructions.

4. Which PlayStation consoles can this headset be used with?

  • This headset is compatible with any variation of the PlayStation 4 and PlayStation 5 consoles.

5. Can I use my Stealth 700 Gen 2 PS on a PC?

  • Customers have reported success using the headset as a standard USB headset on their PC or laptops. 
  • To do that:
      1. You would want to power the headset off, lower its Game Audio dial, and connect its USB transmitter to an open USB port on your PC.
      2. After doing that, you would want to ensure that the Stealth 700 Gen 2 PS’s transmitter is set as your default input & output device within your operating system’s Sound menu.
      3. Once you have set the headset as the default input and output device, you can power on the headset itself. The headset and transmitter should pair together within 30 seconds or so, and you can adjust the volume level on the headset itself to your liking.

For more information regarding PC compatibility for this headset, please click here.

  • As a note: the headset’s Bluetooth connection would not be recommended for PC use.

If you need further assistance getting your Stealth 700 Gen 2 PS working on your PC, please reach out to our support team.

6. Can I use my Stealth 700 Gen 2 PS with a Nintendo Switch or an Xbox?

  • The Stealth 700 Gen 2 PS would not offer any sort of compatibility with Xbox consoles.
  • However, the headset can be used with a Nintendo Switch while it is docked. You can find Nintendo Switch installation instructions for your headset here.

If you require a helping hand during the set-up process; please reach out to our support team.


CHARGING

1. Can the headset be used while charging? Can I charge my headset with my cell phone’s USB wall adapter?

  • Yes! You can use the headset’s USB charging cable to charge the headset while it is in use.
  • While we usually suggest charging the headset via a USB port on your console, a USB wall adapter can be used to charge the headset.

2. When charging my headset, the headset’s LEDs turn off after a minute or two. Is that normal?

  • When the battery is low, the headset LED will "breathe" red. Plug the headset in to charge and the LED will change to solid red. Please note that the LED will display differently depending on whether the headset is powered on or powered off while charging.
  • If the headset is powered ON while charging, the headset LED will change to "breathing" blue when its battery is fully charged. If the headset is powered OFF while charging, the LED will turn off completely (no light) when the headset battery is fully charged.

You can find the most up to date information for your headset’s LEDs in the "LED Behaviors" section of the product's Quick Start Guide, available here.


HEADSET FEATURES

1. Why am I unable to adjust Game and Chat audio independently?

  • The Stealth 700 Gen 2 PS uses a transmitter that has a single USB connection. The PlayStation consoles can only output All Audio or Chat Audio Only via their USB ports. There is no way to split Game and Chat Audio into two separately adjustable streams via the console’s USB ports.

2. How do I update my headset and its transmitter?

  • In order to update your headset and transmitter, you would need access to a PC or laptop that is operating on Windows or MacOS so you can install our Audio Hub program.
  • Updates for this model can only be performed via a desktop or laptop. The mobile version of the Audio Hub cannot be used to update the headset's firmware; this version can only be used to adjust and customize the headset's various audio features and controls. The Audio Hub would not be available for ChromeOS.

You can read more about the update process for your headset here.

3. I can hear my own voice when I speak, or I can hear some background noises being played in my headset. Is that normal?

  • You may be referring to the headset’s Microphone Monitoring feature, which allows you to hear your voice when you speak.
  • It's possible that the headset's Mic Monitor control is turned up too high and is playing back noises from the room you're in. This can result in you hearing echoes, hiss and/or static in your headset while you're using it.
  • You can adjust the intensity of the Mic Monitoring feature on the Stealth 700 Gen 2 PS via the lower rotating dial on the headset itself.

If you continue to have the same inconvenience after adjusting your headset's Microphone Monitoring volume level; please reach out to our support team for further assistance.

4. My headset’s lower dial is for Mic Monitoring, but why is it not lowering my outbound microphone volume level?

  • The Microphone Monitoring feature allows you to hear your own voice in the headset when you speak, in order to help you avoid inadvertently shouting at other players. The headset itself is not equipped with any sort of volume control for the outbound volume level of its microphone -- therefore, the Mic Monitor volume control will adjust only how loud you hear your own voice through the headset when you speak into the mic, not how loud other people will hear your voice when you speak.

5. Is the lower volume dial on my headset supposed to spin freely/indefinitely?

  • Yes! The bottom volume control thumbwheel is a 'digital encoder' that can be re-programmed to control different aspects of your headset via the mobile Audio Hub for Android or iOS. This dial will spin freely, without end-stops. This is intentional, so you have nothing to worry about!

6. How do I replace the ear cushions on my headset?

  • We have an article with illustrations of the best way to replace our ear cushions available here.
  • Replacement ear cushions are available on the Turtle Beach Webstore.

TROUBLESHOOTING

1. My Stealth 700 Gen 2 PS did not come with a transmitter. How can I get a replacement? I have misplaced my Stealth 700 Gen 2 PS’s transmitter. Am I able to buy a replacement?

  • If a part or accessory was missing from your headset’s packaging; please reach out to our support team for assistance in getting a replacement transmitter under your product’s warranty with us.
  • If you have lost your headset's transmitter, we have replacements available for purchase at the link below.
      • If that part is out of stock, please contact our Sales Team to see if they can provide you with any sort of information regarding replenishment of that part's stock. To do so, please send a direct email to sales@turtlebeach.com with your inquiry.

Stealth 700 Gen 2 PS Replacement Transmitter

2. My headset’s LED will not light up at all, even when charged. It seems completely dead. What can I do about that?

  • If possible, please try a different cable and a different charging source. If you’ve already tried that, please attempt to restore your Stealth 700 Gen 2 for PS via the process described at the link below.

Stealth 700 Gen 2 PS Headset Recovery

If you continue to have the same inconvenience or are unable, to perform the recovery process, please reach out to our support team for further assistance.

3. My headset sounds are abnormal, it didn’t sound like this before. What could be going on here?

  • Please double check to ensure you have not left the Superhuman Hearing option on. Superhuman Hearing (SHH) is a situational feature designed to prioritize certain sounds to give you the edge in intense gaming scenarios. This should not be left on all the time.
  • Please connect your headset to your preferred version of the Audio Hub. From there, please check to see if you have the option for SHH enabled. Disabling this feature should return your audio back to its preferred state.

If turning off the SHH feature does not clear up your inconvenience, please reach out to our support team for assistance with troubleshooting.

4. My headset won't work at all, the light is stuck red or green. How can I get it functioning properly again?

  • Press and hold down the Bluetooth Button + Mode Button on the headset at the same time for 20 seconds. This is a very long press, please make sure that you do not release it early, holding it down too long is better than too short.
  • This should hard reset the headset and may clear up what you are experiencing. After performing these steps, make an attempt at updating the headset via the Audio Hub for Windows or MacOS.

If you continue to have the same inconvenience, please reach out to our support team.

5. My audio/mic has connection issues and produces static or other abnormalities. What’s going on here?

  • A common cause of this is having your wireless router close to your console, or other wireless devices close as well. Even if you console is hardwired, the router is still broadcasting a wireless signal, which can cause network congestion and audio/mic glitching, as well as connection issues. We recommend keeping a minimum distance of 10 feet between your router/wireless- devices and console to avoid issues.

For further assistance with this; please reach out to our support team.

6. My headset keeps shutting off on its own when no audio is playing.

  • In order to conserve battery life, your headset will power off after no audio is played through it for 10 consecutive minutes. This is a fixed feature and cannot be adjusted.
  • This feature helps to save battery life – if you forget to power the headset off for the night after a long gaming session, you will only lose a few minutes of battery life, not a whole night’s worth.
  • To easily avoid the Auto-Shutdown feature, you can keep some music playing in the background, like the game’s soundtrack. The headset will detect the audio and will not engage the Auto-Shutdown feature. Please note that mic input alone will not avoid the Auto-Shutdown feature.

If your headset keeps shutting off while audio is being played, please reach out to our support team for further assistance.